Csaba Stefan's Everyday Consumer Experiences – The Good and the Bad

On this page, I share my real-life experiences and interactions with various companies and service providers – from telecom operators and car repair shops to software vendors and internet providers. I document both the positive and the negative sides, offering an honest look into what consumers go through.

This is not about complaining – my goal is to share insights so others can avoid pitfalls or discover great practices. These are not expert opinions, but personal stories based on real situations, often involving long, winding processes to find a solution. Where applicable, I also include how many hours I spent explaining and resolving the issue. These are the kinds of cases that tested my patience, spiked my blood pressure, and may have even contributed to a few gray hairs – for real.

Real Stories, Real Lessons – Learning Through Everyday Challenges

We all face service-related issues at some point, and often it feels like we're alone in those struggles. This site presents real-life cases that show how – or how not – problems were solved, and what valuable takeaways we can draw from them.

I'm not a lawyer or industry expert – just someone who documents their journey. Some stories are based on months or even years of emails, calls, and meetings. My goal is to help others steer clear of the same traps, and offer ideas for more effective problem-solving.

Latest case studies

My Experiences with CarVertical

I've tested CarVertical vehicle history reports on known vehicles over seven years. This study details significant omissions from €20,000 damage events to incorrect odometer readings, plus comparisons with Hungarian authority records and recommendations for buyers.

Plan B - High availability

How to ensure continuous internet connection during service outages? Detailed guide for building redundant systems in both home and office environments. Personal experiences in managing 7+ weeks of internet service problems.

My Facebook account blocked - because of documenting Digi Kft / One problems?

On April 16, 2025, I founded the "Service Problems in Hungary" Facebook group, where I documented problems related to Digi Kft / One. Barely 24 hours later, on April 17, Facebook blocked my account without any explanation. Could it be related to the criticism of the service provider, or is it a coincidence?

Digi-One Internet complete outage

In the Haller Street 23-25/A building, after previous instability problems, a complete internet service outage occurred. The provider continues to bill for the non-functioning service, while the online payment system is also unavailable. Experiences with collective action and legal steps.

Digi-One Internet problems

Chronic internet instability problems in the Haller Street 23-25/A building. How does an internet service provider handle systemic errors, and why is collective action important to enforce service provider accountability?

Audi Q3 injector problem

Injector problem at just 47,000 km (2020 Audi Q3). An acquaintance of mine learned from me that Audi can repair the car on a goodwill basis. Experiences and advice on how to communicate with the brand service in such cases.